Billing Terms and Conditions

Last Updated: August 17, 2026

This document sets out how billing and payment work when you shop with Pet City Co.

Accepted Payment Methods

We keep checkout simple and secure with a range of payment options:

• Credit and debit cards: Visa, MasterCard, American Express
• PayPal
• Afterpay, where available
• Apple Pay and Google Pay
• Bank transfers, for bulk orders only. Contact us for details.

Every payment is processed in United States Dollars (USD).

Payment Processing

• Payment is taken at the time you place your order.
• Orders are not processed or shipped until payment has cleared in full.
• If a payment is declined or fails, the order is not confirmed.

Pricing and Currency

• All prices shown on petcityco.com are listed in United States Dollars (USD).
• Prices can change at any time without prior notice.
• Any taxes, duties or shipping fees that apply are calculated and shown at checkout.

Secure Payment Processing

• Pet City Co uses SSL encryption and established payment gateways to protect your personal and payment information.
• We never store or have access to your full card or payment details.

Refunds and Chargebacks

• Refunds follow our Refund and Return Policy.
• Chargebacks that are unauthorized or fraudulent will be investigated and disputed.
• If something looks wrong on your bill, email us first at Info@petcityco.com and we will sort it out quickly.

Fraud Prevention

• Pet City Co may cancel, refuse or hold any order we suspect involves fraud or unauthorized activity.
• We may request additional identity verification on high value or flagged transactions.

Changes to This Policy

We may update these Billing Terms and Conditions at any time. Any change appears on this page with a revised Last Updated date. We encourage you to review this page from time to time. Continuing to use our website after a change means you accept the updated terms.

Contact Information

Store Address: 6498 Cheboygan Street, Frederic Michigan 49733, United States
Store Email: Info@petcityco.com
Store Phone: +18102153334
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to your e-mail within 1 to 2 business days.