Pet City Co is dedicated to providing a seamless shopping experience for pets and their owners. Free shipping is provided on all orders within the United States, with no minimum purchase required.
Currently, this shipping policy applies exclusively to orders delivered within the United States.
Efforts are made to ensure pet supplies arrive as quickly as possible. Please refer to the timeline below:
Tracking information can take several business days to begin updating after a package is dispatched. This is normal and does not mean the package is delayed.
To ensure safe arrival, partnerships are maintained with the following carrier services:
Once an order has been dispatched, a confirmation email containing a tracking number is sent. Package status can be monitored directly on the Order Tracking page: https://petcityco.com/apps/trackyourorder
In the event of a delayed or lost package, or if issues arise upon delivery, please contact the support team immediately. There is a firm commitment to ensuring every order reaches its destination safely.
For additional questions, please visit the FAQ page (https://petcityco.com/pages/faq) or contact support directly:
We aim to respond to all email inquiries within 1 to 2 business days.