To ensure items arrive in perfect condition, a two-step process is followed: Processing: 1 to 2 business days. Shipping: 6 to 8 business days. Total Wait Time: Packages can generally be expected within 7 to 10 business days.
Questions, feedback, or just want to say hi? Drop us a line below.
Address: 6498 Cheboygan St, Frederic, MI 49733
Phone: +1 (810) 215-3334
Email: info@petcityco.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (EST).
To ensure items arrive in perfect condition, a two-step process is followed: Processing: 1 to 2 business days. Shipping: 6 to 8 business days. Total Wait Time: Packages can generally be expected within 7 to 10 business days.
There is no cost for shipping for customers in the USA! Pet City Co provides free shipping on every single order within these regions.
At this time, Pet City Co focuses exclusively on serving the United States to ensure the fastest possible delivery times.
Pet City Co stands by its quality. If a product is defective, a replacement will be sent at zero cost. Simply reach out within 30 days of delivery.
Pet City Co moves fast to get orders out, but offers a 24 hour window from the moment an order is placed to request a cancellation.
Pet City Co aims for a stress free experience. For those not satisfied with their purchase, the Refund Policy page provides a step by step guide on how to send items back.
Once an item has been received and inspected, a refund will be issued immediately. It typically takes about 7 business days to show up on a bank statement.
Pet City Co is a proud U.S. based brand. While operations are based out of Southeastern Michigan, curated collections are shipped to pet lovers across the States.
To keep prices competitive and selection massive, Pet City Co operates as an online only boutique. There is no physical storefront, which allows those savings to be passed directly to customers!
Yes! Pet City Co offers a 30 day peace of mind warranty on all purchases to ensure customers are happy with their new gear.
Stay updated every step of the way! Visit the "Track Order" section on the website and enter details to see exactly where a package is.
Pet City Co does offer bulk or wholesale pricing! For those buying for a business or organization, the support team can be contacted to discuss bulk order discounts.
Pet City Co would love to hear from customers! The Contact Us form can be used or an email can be sent directly to info@petcityco.com.
Founded by a lifelong pet lover, Pet City Co operates on the principle that finding genuine, long lasting products should be simple. We pride ourselves on cutting out the unnecessary and putting only the best forward. Every selection is made with the respect that four legged family members deserve. This seal represents a promise of durability, intelligence in design, and a dedication to the health and happiness of pets everywhere.