Our 30-Day Return Window
Pet City Co is committed to a seamless return experience. For products that do not meet expectations, a straightforward return policy is in place to provide support.
Policy Highlights
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Return Period: A 30-day return period applies to all orders, starting from the date of delivery.
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Item Condition: To be eligible, items must be in their original, unused condition and include all original packaging.
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Support: Our dedicated customer service team is here for guidance through every step.
Shipping & Return Fees
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Damaged or Incorrect Items: In cases where orders arrive defective, incorrect, or damaged during transit, Pet City Co covers all return shipping costs.
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Change of Mind: In the event of a change of mind, incorrect size selection, or checkout errors, responsibility for actual return shipping costs rests with the purchaser. Original shipping fees are non-refundable.
How to Start Your Return
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Request Authorization: A return request is initiated by emailing the order number and reason for return to info@petcityco.com.
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Prepare the Package: Items must be securely packed in original packaging, including all original tags and accessories.
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Dispatch: Following authorization, the package should be delivered to the carrier specified in the confirmation email.
Refunds & Exchanges
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Inspection: Upon arrival at the facility, returns undergo inspection to ensure compliance with health and safety standards.
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Processing Time: Approved refunds are issued to the original payment method. Most financial institutions complete processing within 7 business days.
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Simple Exchanges: For a different size or color, contact support directly to facilitate a swap for the preferred fit.
Important Note on Non-Returnable Items
Due to health, safety, and hygiene regulations (especially important for pet products), certain items cannot be returned. These will be clearly identified as "Non-Returnable" on the product page.
Get In Touch
Questions? Visit our FAQ page or reach out to us directly:
We aim to respond to all inquiries within 1 to 2 business days.
